2 /5 Alyssa Anzicek: Sorry I have to write this review, but I am beyond disappointed with the management of this facility.
To start I purchased the 5 class pack, and they dont tell you you have to use it in 14 days until like 3rd email with your receipt, but you have to scroll all the way down and read the fine print. (Which I didnt even see or know about this clause until my first class) I am a busy Mom just trying to get some time to myself while my kids are at school.
I show up to my first class, excited and ready, now I am in a bigger body, but Ive been working out a lot doing many different classes, Including mat pilates, just never reformer, which I told them in my initial text chat. (That everyone texts you from when you first sign up and act super welcoming and nice)
Well day of first day, the trainer looks me and up and down and says "have you ever done pilates before" with a smirk, (I told them I already had already) but clearly they dont pay attention.. so I said "yes, just never reformer" Ive actually lost 55lbs this year," she gave me a quick half assed instruction, and basically body shammed me, but there were lots of other girls in class my size.
We go through the class it was great, I loved (which is such a shame because I wont be going back)
As we are all getting ready to leave they asked If I have scheduled my next class, Thats when I tell them that no but I was planning on scheduling it for the following Thursday because the only time that I can go to class is Thursday mornings. Then the girl at us finally tells me about the 14-day policy. And I was like oh no I didnt know that, Is it possible that I could talk to somebody to see if we can make arrangements. She said lets see what we can do she gives me the owners contact information. I have reached out to the owner and the staff several times, receiving no feedback whatsoever. I did go to a second class, asked again about extending the 14 day policy, and the girl at the desk said oh let me get you in a text chain with the owner... To which she never did and just said "I left her a note" (on a white board).
If they didnt want to honor it, a simple phone call or text would have been fine, but the skating around and not answering me is bad business. I run a Moms group of about 900 woman, and will not be recommended this studio.
Also they are moving locations and the prices are out rageous for a class where I have to clean my own equipment and get body shammed.
The 14 day policy should definitely be made known as you are booking and they should be a little more professional.