LA Fitness - Troy (MI)

1 /5 Christina D: I’ve been a paying member at this gym, but after what happened to me on September 4th 2025 at around 2pm, I will never feel safe or respected here again. After a workout with my boyfriend, I went into the women’s locker room where an older female member approached me and asked about me and my boyfriends nationality. When I told her my ethnicity, and he is Palestinian, she immediately became hostile and started making racist and hateful comments. She body-shamed him, insulted his appearance, criticized his training, called him “arrogant,” and then said, with anger, “I hate him even more now because he’s Palestinian.” This was blatant harassment, racism, xenophobia, and completely unacceptable behavior inside a gym. My boyfriend and I reported it right away. A manager named Mathew was initially supportive and said her membership would be revoked immediately. But when she walked out, no one confronted her, and suddenly there was “a process” and nothing happened. So he lied to us. The general manager on duty, Ariana, handled everything incredibly poorly. She never acknowledged us, never apologized, never offered support, and showed zero compassion. When my boyfriend asked her why she hadn’t said a word to us, she responded, “From an operation standpoint, I don’t handle this kind of stuff,” and then asked him, “Do you want me to cancel your membership?” Instead of addressing a serious harassment issue, she pushed a paying member out the door. It gets worse I emailed corporate immediately afterward. Someone from corporate actually called me and said they would revoke the woman’s membership — but I never heard back again. I called the gym multiple times afterward to follow up, and each time they told me, “corporate is working on it,” but nobody ever contacted me or confirmed that any action was taken. My boyfriend and his entire family cancelled and I’m strongly considering it. I already switched locations after that day. This gym has a serious problem with how it handles discrimination, harassment, and member safety. The lack of follow-through from both local management and corporate is extremely disappointing and unprofessional. I would not recommend this gym to anyone until they take accountability and fix their approach to member safety, respect, and discrimination.

5 /5 Zaid Saoor: By far, better than all LA fitness locations in Canada, and i’ve been to many. Clean, spacious and great amenities

1 /5 Enayet Hussain: The gym itself is fairly well-equipped and spacious — no complaints there. However, the experience is completely overshadowed by the behavior of one particular female staff member. Rather than politely informing members about closing time, she loudly announced over speakerphone that she would cancel memberships if people didn’t leave by 11 PM. That kind of hostile communication is uncalled for and reflects poorly on the facility. There’s a way to enforce rules without being aggressive. Management seriously needs to address staff training in customer interaction — it makes all the difference.

3 /5 Michelle Cohl: Subject: Urgent: Assault Incident at LA Fitness on November 6, 2025 Dear LA Fitness Corporate Team, I am writing to formally report a disturbing incident that occurred at your Troy-Big Beaver facility on November 6, 2025, between 5:10 p.m. and 6:15 p.m. Incident Summary Upon entering the gym around 5:10 p.m., I followed my normal routine: a short session in the sauna, followed by approximately 11 minutes on the treadmill. Due to complications with my knee (which was braced), I moved to the training area to perform rehabilitation exercises prescribed by my physical therapist. During this time, an unknown male member – a tall white male with medium-length shaggy hair – spoke loudly to me after I finished performing wall squats with a stability ball and was putting the ball back. While on the ropes, he commented, “That’s an underutilized move.” I replied briefly, and we both moved on. After my dead bugs, I then located a 6-lb medicine ball to perform pelvic thrusts for knee rehabilitation. As I lay on my back preparing to begin, medicine ball in between my knees/thighs in a very vulnerable position, this same man suddenly appeared beside me looming over me—uninvited—and snatched the medicine ball from between my bent knees, saying he wanted to show me a “better move for my abs.” This frightened me. I was on my back on the mat, listening to music, when all of a sudden a strange male comes, leans over and grabs something from between my legs! And I can only assume this man was watching me do my dead bug exercises to inquire about a “better” ab exercise. Plus, where he grabbed this ball was incredibly close to my private area for him to be venturing without consent. Despite me saying, “No, I’m not doing those types of—,” he cut me off, stated that the ball was “too light,” and without consent dropped it on my stomach. This knocked the wind out of me. Shocked, I again told him “No, I’m not trying to do that,” attempting to explain that I was rehabbing my knee – not doing ab workouts. Before I could finish, he again said, “Now you’re prepared, so when it happens again,” and dropped the ball a second time onto my stomach, once again knocking the wind out of me, to apparently show me this awesome ab move. While yes, my abs clenched – great workout? – at this point, I froze/fawned – my typical trauma response – and could only say again that I was not doing that exercise. He replied “OK, OK,” and walked away. I was left stunned, tense, and violated. This man touched equipment between my legs, ignored my verbal refusal, and struck me twice in the abdomen without consent. To top it off, I did not hear him coming up to me as I had headphones in. Immediate Action Taken After leaving the gym around 6:10 p.m., I immediately called the facility and spoke with a woman who identified herself as the general manager. After explaining what happened and describing the individual, she told me she believed she knew who he was, that what happened was not OK, and that she would “talk to him.” While I appreciate that acknowledgment, this response is completely unacceptable. This was not a misunderstanding or simple breach of etiquette – it was a physical assault. Requested Action I am requesting that the following steps be taken immediately: 1. A full incident investigation and review of security footage from the training area between 5:10–6:15 p.m. on November 6, 2025. 2. Immediate suspension and/or revocation of the offending member’s access pending investigation. 3. A written incident report shared with me documenting your findings and actions taken. 4. Notification to local law enforcement of the assault, as this individual poses a potential danger to other members. (What if I was pregnant? What if I have internal problems from a medicine ball being dropped on me?) 5. Confirmation that steps are being taken to ensure my safety and privacy at your facility.

1 /5 Gus: On September 4th 2025 around 2pm my girlfriend was racially harassed by a random older woman when I went to the sauna. This person decided to tell my girlfriend that I was doing all my workouts wrong (Im a college educated exercise scientist whos trained hundreds of people and this lady was at least 75) then she body shamed me to my girlfriend stating that my stomach was "too big" and then asked my girlfriend what my ethnicity is. Upon telling the lady that Im Palestinian the woman said "I hate him even more now because I hate Palestinians". Also why is she following us for hours and stalking us during our workouts? Very disturbing. Upon my exit from the sauna I noticed my gf was shook and asked her whats wrong. She described the incident in its entirety and I told her we should report it to the front desk. Upon reporting it to Matthew D. and Arri C. they showed ZERO concern, told us its "out of their hands" and said theyd report it to corporate to which they NEVER DID! I asked Arri if she even cared about the harassment, hate, and overall attack we experienced and she said "its not my department" (even though shes the GM!) then she asks me why we are still there even though we felt the situation wasnt resolved. She then asks me in a cold and blunt manner if Id like to "cancel my membership". I guess her solution to hate, harassment, and racism is to cancel the victims membership. I immediately canceled my membership and my entire families memberships. Ive never been to an LA fitness since and will never step foot in one again. Oh, and my gf has been trying to contact corporate for almost 3 months since it happened and they are blowing her off. To LA Fitness: take a look at all of the similar reviews stating racism, harassment, abuse, and assaults and ask yourself is Arri C really the best fit for a GM at your gym? I think you know the answer to that question. Never again.