PNC Bank - Allen Park (MI)

5 /5 RAH TV: The VP Branch Manager Summer was beyond helpful. She listened to my situation(family problems) with a professional approach and went above and beyond to help me through a very difficult/challenging situation. I left this bank educated and felt a strong sense of satisfaction that my mother banked with them.

1 /5 Andrea Smale: Walked in to try to change my name after getting married. Was told I needed an appointment. None of their times she offered fit my schedule so I left. Not sure why I cant just come in like a normal place of business and wait my turn. But then went online to schedule an appointment and there were many more options, even a few for today. We will be finding a new bank if we cant just walk in at our convenience to take care of business. Very bad policy.

5 /5 R M: I got to the branch 5min before close with a Zelle issue and the VP branch manager Sumer-Marie was so polite and helpful that she stayed 20 minutes after close to help with other matters…It really makes a difference when you meet people like her! I just wish she was working at my local branch to be honest.

1 /5 Jessica M. Hayes: If you "Need to sit down with a banker?" like their sign out front says DO NOT trust their claim that "Our virtual line was made for you." After scanning the QR code and indicating what we needed assistance with, I received a reply back that "Great! You’re next in line, and we’ll be with you soon." After 30 minutes we asked the receptionist how much longer the wait was and were told that they didnt know because no one was available at the moment and some people who walked in after us would be seen first. Apparently this is because the virtual line is separate from appointments made in some other manner set for a specific time and that the virtual line just means you will be squeezed in *if* someone cancels or a banker ends up with time between other appointments. Nothing indicated this is how it worked on the sign or during the process or joining the virtual line NOR did the receptionist who we had spoken to before joining the line say anything about this being the case- despite us telling her that we had just successfully made an appointment (after being advised that the service we walked in for was by appointment only) and that we excited since it said we were next in line.

1 /5 yes you can: Prepare to wait! I live around the block from this location and purposely drive out of my way for better service. PNC as a whole is okay, it’s a big bank. This branch in particular is ALWAYS understaffed. The staff can be hit or miss. Some days nice some days well. I can’t even get mad at them if I was the only person working with a wild line I would probably be a little frustrated. Shame on senior leadership for how this branch is ran. They clearly just don’t care.