1 /5 Rachel Baldwin: This is the most unorganized credit union! No one knows anything and the turnover is ridiculously high! I sat in member services waiting for a rep to try to figure out why my title hadn’t been mailed to me after paying off a car in January (it’s now July) and listened to another rep discuss a member’s credit report out loud. Name, late pays, and creditors, all being discussed loud enough for me to hear 3 offices away.
Finally it was determined that Sovita never released the lean on my 7 month paid in full vehicle. They blamed it on a staff who no longer worked there.
Countless times they have posted payments on the wrong account. In all fairness the tellers are very kind, however I suspect there is a training issue which would explain the high turnover and lack of satisfaction.
