1 /5 Jodi Offringa: I have many reasons for writing this review, and unfortunately, very few positives. This was for my husbands birthday and very very disappointing. Nothing looks as shown on their website.
Booking & Pricing:
When booking, communication was smooth at first. I received quotes, wrote them down, and confirmed them when I called to book. I was even asked when I wanted my card charged—I chose the night before arrival to have it taken care of. However, a week prior to the trip, I noticed my confirmation email showed a few hundred dollars more than originally quoted. When I called, I was told that the “student” who gave me the original quotes didnt include everything. This was incredibly frustrating, especially since I booked a Stay & Play package, which should have included those items.
Payment Issues:
The day before our stay, I saw that my card hadn’t been charged. I reached out and was told via email (which I still have) that the payment was being processed and that everything was “all set.” At check-in, staff told me they didn’t need my card and simply handed me the keys—again reassuring me I was set. In reality, my card was not charged until five weeks after our stay. I was never notified of why the card wasnt ran, despite being told multiple times that payment had been completed. This delay is unacceptable and extremely inconvenient.
Hotel & Amenities:
The hotel itself was very disappointing.
Everything food-related was either shut down or unclear. Staff at the customer service desk couldn’t give clear answers.
The building is dark, musty, and dated.
Online pictures are misleading—there is no true waterpark, only one pool with a slide (also closed during our stay).
Our package included breakfast, but the restaurant was closed without notice or signage. After asking multiple staff members (who didn’t seem to know what was going on), we eventually found breakfast served out of the closed bar area.
Customer Service:
The staff during check-in and throughout our stay were unhelpful and disorganized. Multiple attempts to get clarification or resolution—both during and after the stay—were ignored, including emails directly to management.
The Only Positive:
The golf courses were outstanding, and I have no complaints there.
Final Thoughts:
This property is falsely marketed as a resort. Between the misquotes, unprocessed payment, lack of communication, closed amenities, poor customer service, and misleading advertising, I cannot recommend this hotel. The way the delayed charge was handled, with no notice or acknowledgment, was the final straw. I highly suggest staying elsewhere and only visiting for the golf if that is your interest.
