1 /5 Britney Thomas: I’ve been a loyal customer of Antonio’s for years, and me and my coworkers and doctors order here all the time, but my experience last night was honestly the worst I’ve ever had at this location.
I came in to pick up a pizza and asked the older white woman at the carryout counter if I could switch my two small ranch cups to a pint instead, and also get red pepper flakes and parmesan on the side like I normally do. From the moment she walked up, she had a dirty look on her face, and her attitude only got worse. She repeated what I said back to me with an attitude, huffing and puffing, slamming the register, acting like I was inconveniencing her by simply asking to change the ranch size.
She then disappeared to the back of the restaurant, leaving me standing there for what felt like forever. I actually started to feel uncomfortable and worried because her behavior was so extreme over something so simple.
While she was gone, another customer came in someone I actually knew. Even he noticed how long she was taking we had a whole conversation while she was gone. When she finally came back, she rudely announced my total. The man behind me offered to pay for my order because he could clearly tell the situation was strange. The employee rolled her eyes at me and continued acting irritated at both of us. She even snapped at him while he was trying to pay, telling him to wait and then abruptly telling him when to insert his card.
When I got home, I opened the bag and saw that the parmesan and pepper flakes were in tiny sauce cups with barely anything in them nothing like what Antonio’s usually gives. Usually comes in little personal baggies stapled closed. I’ve attached a photo so management can see the difference.
The whole visit left me extremely uncomfortable. I honestly questioned whether my food was handled safely because of how angry and hostile she was FOR NO REASON. I don’t know if she was just having a bad day or if it was because I’m not her color which is sad especially since her attitude started the moment she saw me but either way, no customer should be treated like that.
This location has officially lost a loyal customer. I will not be returning.