J. Alexanders Restaurant - West Bloomfield Township (MI)

5 /5 Toni Montana: had such a wonderful experience at J. Alexander’s! From the moment we walked in, the staff went above and beyond to make sure we were taken care of. Every single especially ally the waiter! we interacted with was friendly, attentive, and professional — they made sure our drinks stayed full, our food came out perfectly, and that we had everything we needed without even having to ask. The manager also stopped by our table to check in and personally make sure we were enjoying our meal, which really made us feel valued and appreciated. It’s rare to see a team work so well together to create a seamless dining experience, and they truly nailed it. The food was delicious, the atmosphere was warm and inviting, and the service was absolutely top-notch. I’ll definitely be coming back and recommending J. Alexander’s to friends and family!

4 /5 Lisa Drayton: Had the steak burger and it was excellent! String fries were average. I would offer truffle or do something a little more creative with them. Service was great. The ambience started a little rough due to a child who was running around with no shirt and climbing tables. He may have had special needs but it did impact the beginning of the visit.

1 /5 Tammy: I have been coming to this J. Alexander’s location since 2015, and it is genuinely sad to see how far it has gone downhill. It used to be one of the best places to meet several times a week, but that is no longer the case. The management has clearly changed, and the customer service has deteriorated significantly. I understand that finding and retaining good employees can be challenging, but the lack of professionalism here is almost unbelievable. For example, the manager has abandoned a professional appearance altogether—no blazer or polished look—appearing instead in a visibly dirty shirt, with poor personal grooming and hygiene. This sets an unfortunate tone for the entire staff. The staff now seem to take pride in being rude, unknowledgeable, and inconsistent, almost treating service like a game of chance—some guests receive attention, others are ignored. It feels as though no one has connected the basic reality that dissatisfied customers lead to fewer sales, which ultimately affects everyone’s jobs. Nowadays, it appears that none of this matters, as if the goal is simply to run the place into the ground and move on to the next thing. This location desperately needs proper leadership and comprehensive customer service training if it hopes to regain the standards it once had.

2 /5 Kelly Garrett: Our recent experience at J. Alexander’s in West Bloomfield, MI was extremely disappointing. When we arrived, no one greeted us or offered assistance, so we found our own seats at the bar — which was dirty, cluttered, and in need of cleaning. Throughout our visit, we had to ask for everything, from placing our order to getting basic service. To make matters worse, we listened to other patrons around us complain about the same poor bar service and lack of attentiveness. It was clear that this was not an isolated experience. The food was good, but it did not make up for the service we received. We actually wanted to order more, but because no one paid attention to us, we decided to leave and go to another local establishment instead. For a restaurant with J. Alexander’s reputation, this experience fell far below expectations.

5 /5 B Lipka: J. Alexanders restaurant is an excellent place to eat for an upscale environment. We had beautiful scenery overlooking the wetland area. The food quality was excellent and I enjoyed every bite of my grilled salmon. The portions are larger for a high end restaurant. The service and staff were friendly and helpful. The atmosphere is refined and warm. I did make a reservation and our party was seated right away.