1 /5 ameer hussein: Update:
The restaurant’s response contains a false claim. This was a take-out order, not a dine-in visit. There was no opportunity for the staff to address concerns at the time, because all issues were discovered after we opened the food at home.
Claiming that a resolution was offered during the visit directly contradicts the nature of a take-out order and raises a serious red flag about accountability. Instead of acknowledging the actual problem—poor portioning and lack of flavor—the response deflects responsibility.
Given this misleading statement, even 2 stars is more generous than this experience deserves. If zero stars were an option, that would be a more accurate rating.
Unfortunately, I was hoping to enjoy the food, not to get disappointed. This was a to-go order and a complete waste of time. The chicken shawarma was bland and forgettable. The chicken sub was the worst I’ve ever had, a tasteless micro-sub that felt like a joke.
This business is supposed to be about hospitality and enjoyment, but whoever manages this place clearly doesn’t understand that concept. I ordered chicken across the entire order so not an expensive ingredient yet the portions were shockingly small and completely lacking flavor.
The only decent item was the tawook extra, which is the sole reason this gets 2 stars instead of 1. Would not order again and won’t recommend it.
