2 /5 Courtney L: We’ve been loyal customers for over 10 years, which made our New Year’s Eve experience especially disappointing. We made an 8:30 PM reservation, were seated on time, and ordered drinks. When my friend ordered a mimosa, we were told there was no juice available, which was strange for a full bar. A few minutes later, juice suddenly became available.
Shortly after being seated, we were told the kitchen would be closing in 15 minutes and that we needed to order immediately. This was confusing since the restaurant accepted an 8:30 PM reservation. Less than 30 minutes later, we were asked if we wanted the check. When we asked for another round of drinks—after only having one—we were told the bar had already closed at 9 PM on New Year’s Eve and the bartender had left. The server said she didn’t have time to tell us it was last call. When we questioned this, we were told the restaurant had “technically” closed at 8:30 anyways.
To top it off, my debit card was not accepted for payment because it didn’t have a chip, and no alternative payment option was offered. Overall, the experience felt rushed, disorganized, and poorly communicated with bad service. After many years of loyalty, this visit makes us hesitant to return.
