3 /5 Heather Van Etten: I worked as a waitress for nearly 10 years before becoming an elementary school teacher, so I am extremely patient and understanding when it comes to service. I know how demanding the job is, especially during busy times, and I almost never get upset with servers.
Unfortunately, our experience with our server at Taqueria Los Charros was disappointing.
Our server was rude and dismissive from the start. When I asked for a margarita without triple sec, I was told they “didn’t have time” to make it that way because they were too busy.
I was also told it was “illegal” to order queso fundido without chorizo and that it had to be on the side. The way this was explained came across as condescending rather than helpful.
After our food was brought out, we were told there was no silverware, even after waiting about 15 minutes. I eventually walked to the bar myself and received silverware immediately.
That made the situation even more frustrating, as it clearly wasn’t unavailable, it just wasn’t brought to us.
As a former server, I completely understand being overwhelmed. What I don’t understand is being rude or unprofessional because of it. Being busy is not an excuse to treat customers poorly.
That said, the food was absolutely amazing. Every dish we ordered was excellent, and everyone else we interacted with was pleasant. If it weren’t for the service we received from our waitress, this would have been a great experience overall. I truly hope this was an off night, because the food itself is worth coming back for.