1 /5 Chloe Steenbergh: PLEASE READ!!!!!! IF YOU SHOP HERE OR PLAN ON IT DO NOT, Falsely accused of stealing
To begin, Ive been a loyal customer to this store and have shopped here for several years. Ive always known the clothes are cheap and overpriced, but it is a convenient place for me to get clothing last minute. I had bought 3 dresses for my upcoming trip, and then decided not to wear them. I went to the store to return them for store credit, and I shopped around for about 20 minutes and tried on clothes and everything seemed perfectly normal as usual. I ended up getting a jacket that was about $60 dollars, meaning I would still have some store credit left over from the three dresses I returned. Nick, without saying anything at all, cashed me out like normal. When I received my receipt, I asked where I can check the balance for my remaining store credit and he told me it should say on the receipt. My receipt read that I owed $7 and there were two charges on there for two items I did not recognize. I looked at my receipt confused while my friend cashed out and then I asked about the charges on the receipt. Nick then said "oh those are the charges from when you stole for us last time you were here." I was in COMPLETE shock, embarrassment as he called me out infront of other shoppers, and extreme confusion as I have NEVER once stolen before. He pulled out tags that had "apparently" been ripped off in the fitting room that I used and told me that there was camera footage of me bringing items into the dressing room and them not coming out. Extremely confused knowing I would NEVER steal, I started to think back to the day that I bought the dresses. I was there after school so I had my backpack with me. While I was shopping, the workers took my backpack and put it behind the counter since it was heavy. The workers always count how many items you take into the fitting room and I always bring them out with me and hand them to the workers. After I tried on dresses, Nick recommended a navy blue dress in the same dress I tried on in black and I thought it was really cute. Since I already tried on the dress in black, I proceeded to buy both without trying the navy one on. One of the things he accused me of stealing was the navy blue dress in which I had there to return, claiming it was a different navy dress he recommended. Obviously still agitated and confused, I asked to see this "camera footage" he was talking about. After 10 minutes of him looking for this "camera footage" he pulled up a video of HIM standing in the store and the camera turning to black. There was no "footage" of me walking into the dressing room and not coming out with the items I tried on. There was no footage of me at all, so he lied to me and embarrassed me infront of the store with NOTHING. I told him that this is ridiculous being falsely accused of STEALING at a store with no proof besides two tags in the fitting room that may have been left by someone at an earlier time that was not noticed, and he told me that he would just give me my refund if I would stop being so aggressive. Aggressive??? Me standing up for myself in a situation Ive been falsely accused of stealing infront of multiple people is me being aggressive. Also it was extremely weird and unprofessional of him to add these charges to my account and me finding out on my receipt on my own instead of taking to me when I first walked into the store like any normal "manager" would if they thought someone had stolen previously. After reading the reviews, I am not the first person he or his coworkers have accused of stealing. If I had "stolen" multiple items as I was accused while my backpack was behind the counter, where would I put these items? Would he not have seen one of these multiple items while he cashed me out buying THREE dresses spending $150 dollars at the store. Absolutely INSANE, embarrassing and disgusting situation. The workers here are absolutely terrible, rude, and unprofessional. The overpriced clothing you can order the same items from SHEIN or Amazon for half the price is NOT WORTH IT!!!!!!
