2 /5 Lauren Rankin: I shop at Plato’s Closet all the time and genuinely love the chain. I usually go there for new pieces each season or for special occasions, and I’ve had good experiences at the Battle Creek, Ann Arbor, and Novi locations. Unfortunately, this Canton location has been consistently disappointing.
The main issue: sensors left on clothing—every single visit. I’ve shopped here 5 consecutive times, and each time, I’ve gotten home only to find sensors still attached to my purchases, forcing me to make another trip back. On my 5th visit, I even checked carefully before leaving. I literally pointed out a sensor on a pair of shorts as they were being bagged, and the associate dismissed me—until I picked it up myself and showed her. Then, as I left, the door alarm went off because another item still had a sensor on it. When I mentioned how often this happens, the employee just smiled and said, “Yeah, that does happen sometimes.” No apology, no concern.
On top of that, I had a really frustrating selling experience. I brought in 20–30 items, including 7 pairs of Lululemon leggings in excellent condition (some never even worn). They took all of them but initially offered me $30–$40. Then the associate got confused, changed it to $10, and couldn’t explain how or why. I was left with no clear breakdown, and they insisted on keeping all the items for just $10—plus they gave me a $5 voucher as if that made up for it. For brand-name items like that, it honestly felt like I was taken advantage of.
I really wish this location would improve, because it’s close to home and I do love Plato’s Closet as a whole. But between careless mistakes, lack of professionalism, and questionable buyback practices, this particular store has lost my trust.
