T.J. Maxx - Farmington Hills (MI)

2 /5 Sarkimt: The store is nicely stocked. Designer selections but the staff/ cashiers are a joke. Be prepared to wait in line a long time while staff does “busy” work behind the counter while the customer line backs up.

1 /5 B J: MEREDITH is an absolutely wicked individual. I bought roughly $200 worth of clothes within the last few weeks, I went to go put on an outfit that I had bought from here and waited to wear and to my dismay the sensor was still on my shirt, I walked in with the item- kindly asked the employee to take it off, and she asked for my receipt- I didn’t have the receipt as it had been weeks since I made this purchase and had no intent to return anything or not have the sensor taken off. Meredith was aggressive and had a very classless and nasty attitude I HOPE tjmaxx corporate sees this, as my reviews get over 2,000,000 views overall. Terrible location. Terrible staff. Not sure what to do about my sensored shirt that I paid for but was neglected to be properly taken care of by the management here. Not to mention how long the line gets. The cashiers are slow. Manager is rude. Hope to see a different manager here one day and then I will resume coming here happily.

1 /5 Rebecca Fraizer: Absolutely the worst TJ Maxx I have ever stepped foot in. To say management is terrible is an understatement. I had a jewlery return and the cashier needed manager assistance. The manager she called over so extremely rude I have idea how someone like that even has a job in customer service. She dismissed me immediately and said she was on lunch. The other manager that the cashier called over was also no help at all. I worked for TJX years ago and the way customer service has declined and the poor quality of manager is sad. I will filing a complaint with corporate.

1 /5 Sindi Novaku: I’ve been a loyal TJ Maxx customer for years, and I have never experienced anything as alarming or unprofessional as my recent interaction with the cashier, Wanda. I was returning a clothing set purchased four days earlier and placed the receipt directly on the counter. Despite it being right in front of her, Wanda asked in a harsh, impatient tone, “Where is the receipt?” She then yanked the items out of the bag with excessive force and questioned why the TJ Maxx tag wasn’t attached, even though all brand tags were intact. The loose TJ tag was beside the merchandise, and based on how aggressively she handled the items, it is very possible she detached it herself. When I calmly told her she could look up the item, she snapped, “She’s doing that — don’t you see it? You’re like—” and abruptly cut herself off. It was clear she was about to call me something inappropriate before stopping mid-sentence. Her tone and body language were openly hostile, and the entire interaction felt aggressive, confrontational, and unsafe. When she noticed how uncomfortable I was , she hit her badge behind her back to hide her name, clearly aware of how inappropriate her behavior was. The manager on duty (a Middle Eastern woman with limited English, name unknown) was also dismissive and offered no support. Her response was simply, “It’s up to you if you want to contact corporate,” providing no accountability or assistance. This experience raises serious questions about training, oversight, and customer safety at this location.

1 /5 nita lul: No idea why the lady who was the supervisor said a pair of black pants that I did not wear and had both tags on them could not be returned?? And she told me to return them to the tj max I bought them from. She kept saying they were warn when they weren’t. Terrible customer service. This has never happened to me before.