1 /5 AK: Would not recommend for weddings.
Urban Apparel gives unclear instructions, sets poor expectations, and makes you the customer, the issue.
I was apart of a wedding party that utilized Urban Apparel and I provided my sizes along with the rest of the party. The suits arrived 2 weeks before the wedding but I wasnt able to pick up mine until the week before. The suit i tried on was one size too small than the size they had on record for me. They didnt order my actual sized suit. No explanation as to why. And I confirmed they had my actual size written down. While trying on said too small suit, I only tried on the pants and once those didnt fit i was told "do not try on anything else" .That will be important later.
My actual sized suit arrived 2 days before the wedding and I picked it up the day before. That suit fit besides typical alterations, but the wedding party is wearing a different vest that comes with the suit. Urban Apparel didnt order the bigger size for me in that vest. When I asked why not, they said "we didnt know because you never tried the first vest on when you were here" as if that was my decision.
I didnt try on the first vest during Visit 1 because as mentioned above, once the pants didnt fit i was told to stop trying on anything else. Am i wrong to infer that they knew to order the bigger best too based on that statement? This is after they were trying to tell me they gave me my vest when I came the first time (the only thing I left with after Visit 1 was my shoes).
After this mixup, they tried to calm me down saying its not a big deal and I can just get some material added to the sides of the vest. I dont mind alterations, but let me get alterations after you order what youre supposed to order first. I shouldnt be getting alterations because you dont know how to order things properly.
I am all for supporting my own, but theres a standard. Urban Apparel doesnt meet it.
