White House Black Market - Novi (MI)

1 /5 dalya wazir: I never had an issue with this store until this past week. I’ve been a loyal customer with White House black market for so long so it’s extremely upsetting to have to go through a bad experience. On Monday I went into the twelve oaks location and purchased a few items. They had a deal going on that day which was great. No issue there. I went to pay for my items and I made sure with the cashier (who was very sweet) that I am able to return my items even though there was a sale and she said to me yes it’s fine. now, yesterday Wednesday 8/20. My daughter and I went in to return the items because I didn’t like how the pieces I bought fit me. They didn’t turn out the way I expected so I went in to return. My daughter went inside to do the return with no issue and that’s where our issue happened and everything went downhill. The employee named Yaquta, but they called her “Marvi” was absolutely rude and disgusting to both me and my daughter. She was super rude with my daughter telling her the items I had purchased were “final sale” even though they were not final sale indeed. My daughter called me as I was parking my car to wait and had told me to come inside because Marvi was being rude. I went inside to see what the situation was and Marvi was both rude and disgusting to us both. I tell her I came in Monday and purchased everything and she says sorry we can’t return. Mind you the tags were in perfect shape, my receipt was in the bag AND they were in my account. She continued to argue and say we can’t return the items and was arguing with me back and fourth continuously being rude and aggressive. FOR NO REASON. They threatened to call security on us both even though we had done nothing wrong. We did nothing to hurt her. I will no longer be dealing with this store after this experience after my daughter and I experienced. This store needs to learn how to be nicer to people and how to treat there customers. Their customer service is absolutely disgusting and they need to fix that.

1 /5 Ana Carolina Duque: I left this store today very frustrated and disappointed. I tried to process a return of a blouse that was rejected, and the reason given by the Store Manager was that the bar code tag was not attached to the blouse, even though the tag was there in the bag and clearly the blouse was never used (check photos). I ordered the item online, while I was trying on the tag might have felt off, or possibly came already de-attached due to transport, but those circumstances absolutely didn’t matter, the Store Manager immediately rejected my return. I felt like my honesty was questioned on that moment and that is unacceptable. I rarely publish complains in the internet but in this case people should know that if you order something online from WHBM and the tag gets misplaced from the clothe this store will reject your return regardless of how unfair that it. I’ve been a customer for about 3 years and constantly buy their clothes online and sometimes they don’t fit, I was always able to return or exchange them by the right size in this store by other employees in the past. Today after this unpleasant experience I decided I’m no longer a customer of WHBM from today on, I’m not upset about the U$60 non refund, it’s about the lack of common sense and how I was mistreated today.

1 /5 Rana Shamoun: the store itself is nice. but there is an employee. who says she’s the Manager. her name is Yaqota, they call her “Marvi”. she was absolutely rude and had disgusting behavior. she caused a whole scene for no reason. we had purchased something on Monday where they had a deal going on. the piece didn’t fit the way i expected so we came in to return the item. Marvi was very rude to my mother and i and when we came in to return the items she literally was like to us we are unable to return because they were “final sale”. BUT, they were not final sale. she declined everything. my mom came in and was so upset. and she was so gross with my mom. she threatened to call security on us and we had done nothing wrong. my mom didn’t do anything to hurt her or say anything to be rude. she was super rude had the biggest attitude with us and had no reason to act the way she did.

1 /5 Ms. Travel Bug: Very very dishonest store. They try to charge you more- they try to cancel your store pick up orders and charge you more when they re-ring it for you. The new manager (dark hair, glasses,Indian/pakistani accent) is especially dishonest, doesn’t know processes and lies to your face. I refuse to buy from this store. Complained to online customer service about this lady. I see this dishonesty in most whbm and chicos stores but this one (and its new manager) especially takes the cake.

1 /5 LAURA SALGADO: The senior sales lady at 12 oaks mall of your store was very unprofessional. Very unhelpful and rude..as if she is not enjoying her job. I think she would benefit taking a Dale Carnegie Courses. I have been a loyal customer. I love your store . It is just disheartening that there is a salesperson whi doesnt know to provide stellar customer services. She (seemed to be a senior saleslady wearing dark glasses) was very sarcastic, and she would make loud comments about me requesting just 1 time for a bigger size of outfit. And I was just requesting politely since I was in the dressing room.