[solidcore] Ann Arbor - Ann Arbor (MI)

5 /5 Caroline Herman: I did my first solidcore last weekend, and it was such a great experience! As someone who runs everyday, I have never been more sore! My coach was Sophia, and she was fantastic! She was very clear and her directions were easy to follow. She did a great job. I’ll definitely be coming back!

1 /5 Rheannan Denham: This is definitely not a family friendly place, and by that I mean that if you have younger kids, this is not the place for you. I bought a 2-week unlimited pass in the hopes I would fall in love and buy the unlimited membership. The last week though, my son was very ill, requiring me to have to pick him up from school early, doctor visits, blood draws, etc. I had cancelled, not a no show, and was still charged a late fee. I had explained in my text when they asked if they could charge my card what happened, they still proceeded to charge my card and told me it doesn’t matter. Surely I’m not the only parent with small kids who have emergencies come up with them. The fact they still charged me, infuriates me. I will never go back, never buy a membership, and make sure to tell all of my friends, especially with kids to never go.

1 /5 Jocelyn Ammari: I very rarely leave bad reviews but this was a really rough experience. I tried the 2 week trial and then tried to sign up. It took well over a month to get a hold of someone. I left several voicemails, text messages, and emails. My husband started reaching out as well trying to help me get a hold of someone. By the time I signed up it had been so long since I had last taken a class it felt like I was starting all over again. I had also gotten pregnant and was very sick. Decided to cancel a month later. I got confirmation from them my membership was terminated and wouldn’t be charged again since I was within the 30 day window, only to be randomly charged again over 30 days later out of the blue. The charge isn’t even on my usual charge date. Left them a voicemail, email and text. It’s now been over 24 hours and I still have no reason as to why I was charged again. With their track record I’m worried I won’t hear back with a reason for a while. Truthfully one of the worst experiences I’ve had with a gym outside of the workout itself. The workout in itself is great and very low impact. Will sign up with a completely different location eventually. Other locations I’ve contacted respond to me very quickly. Be wary of customer service here. Not great.

2 /5 N Jones: **Business Review for Solidcore - Ann Arbor Location** I recently had a frustrating experience at the Solidcore location in Ann Arbor. I planned my visit carefully, but the 30-minute drive from Livonia turned into an hour-long ordeal due to traffic, causing me to arrive at 1:10 PM. Unfortunately, this was just beyond the 5-minute grace period for class entry, and there was no staff available to assist me after this time. I waited for an hour, hoping to join the next class, only to find out that no other classes were scheduled. I had booked my session through ClassPass, which offers no flexibility for changes, leaving me without a workout and out of the credits I had paid for. To make matters worse, I had to endure another hour-long drive back home without having achieved my fitness goals for the day. The one positive aspect of this experience was the staff. Although they were unable to help directly, they were very nice and made an effort to adjust my attendance so I wouldnt lose credits or incur a no-show fee. This experience was particularly disappointing as I was out of town visiting family, and this was the closest Solidcore location available. In contrast, my previous experiences with Solidcore in three other states had been positive and hassle-free. Overall, the lack of assistance and flexibility at this location was highly frustrating. While I am hesitant to return, there are unfortunately no other Solidcore options in the area.