Crunch Fitness - East Lansing - East Lansing (MI)

5 /5 julian miller: I’ve been going to crunch since opening day, and don’t plan on going elsewhere. It’s the gym I recommend to anyone who’s working out at a PF, or looking for more variety in their training. I’ve always liked that they not only have all the free weights, and machines you need, but they also places for cardio, HIIT and stretching. My biggest complaint is machine maintenance, and crowding (which I believe will be resolved with their new expansion). Although most of the machines work consistently, there are always a couple broken cables. I do blame the users rather than the gym, but with cables being the most versatile equipment in the gym, it’s annoying when I have to check if the open cable is actually working; stuck in place, stuck at a weight or doesn’t move smoothly. I understand maintaining equipment with as many members as they have is difficult, but it would be nice to have things fixed in a timely manner. And to touch on crowding: I’m someone who wants to do my workout and leave. I have found if you go during the day, or in the evening you can just about count on having to wait for the machine, bench, squat rack, weight, or space to workout. Because of this I go either early in the morning or late at night. As I had said previously, I do believe that their expansion will help a lot with the crowding and I look forward to its opening. Lastly the staff: In my time there I have seen many employees and trainers come and go. I have never had any issues with their staffing and I believe they all do a great job. P.s. shout out to the good lighting and the gym buddies I’ve made there!

1 /5 Holly Reilly: I was a member of this gym for two years, going 6 days a week. Machines and other facilities (like the women’s handicap shower stall) stay broken with out of order signs for months. The women’s handicap stall, at the time of my ending my membership, has been out of order for over 6 months. This is a huge headache especially when it’s a popular piece of equipment and there’s only one or two. Lots of college kids go to this location and have very poor gym etiquette. They camp out on machines, slam weights on the machines and don’t put things back. They don’t treat machines with respect so they’re broken often and stay that way. I don’t blame the staff for not correcting the behavior because they’re not paid well enough to deal with it, I blame management. I saws job posting in 2024 for a front desk person for $10/hr. I don’t know about you but that’s not enough for me to deal with some cocky jock sitting on a leg press for 30 minutes on his phone. Last time I was there the men’s sauna had been vandalized (again) and they just shut it down completely. There’s been many time times I wanted to tan and there was no staff at the front desk so I could use the tanning bed. I ended up just reducing down to the basic plan since I wasn’t able to use the premium member services. The cleaning is very poor, in all aspects of the gym: tanning, bathrooms, showers, equipment. Since I used to go regularly I saw the same filth for weeks and months. I used the showers and had to clean hair out of the drains constantly. In the tanning rooms you can see dust, hair and dirt accumulated around the tanning beds along the walls and the trash cans never have bags in them. I was once assigned to a tanning bed that had not been cleaned and tanning spray from the previous person was all over the lay down bed. I would routinely get surveys from the gym and I relayed all this information every single time. I also notified them that their for extinguishers were not OHSA compliant per safety signage standards. It tells me that 1) No one actually reads the survey responses -OR- 2) management doesn’t actually care. I genuinely preferred this gym because of the equipment they have but all of these reasons soured my experience there. Management clearly does not care how their facility is being run and makes no effort to raise their standards.

1 /5 Samantha Mulder: My experience at this gym was very disappointing. When I arrived at 9:00 AM, the facility was in poor condition: the floors were dirty throughout, there was no toilet paper in the women’s restroom, the sanitary bins were full, paper towels were missing, and there was hair all over the floor. I had signed up for two workout classes, but the instructor never arrived. There was no notice of cancellation, and I received no communication beforehand. When I asked the staff for help, no one had any answers. I was also told that there is no female cleaner available, and the front desk employee acknowledged she could clean the restroom but chose not to. From the front desk to the restrooms and overall cleanliness, this location fell far short of what I expect from a professional gym. The lack of basic hygiene, poor communication, and unhelpful staff made this a very frustrating visit.

1 /5 Bob Franklin: Not only was this one of the worst gym experiences I have ever had, the cancellation process is a complete nightmare. When I moved away from East Lansing in April, I went into the gym to cancel my membership. I was greeted by a representative who assured me they were able to cancel my membership, telling me everything will be canceled after signing the form. After leaving the gym, I was charged again the week after for the membership I "cancelled". So, still being in East Lansing, I went back to the gym to ONCE AGAIN CANCEL the membership that was already canceled. And guess what happened..... the same thing again. I was told my membership was canceled, after SIGNING AGAIN and I have no left the state. I have been charged every month since and finally got ahold of someone on the phone. After almost 2 weeks of calling, the representative from the location told me I never canceled, they have no signed forms, and that I need to come in person to cancel again. Not only do I not live in East Lansing anymore, I dont live in the Midwest..... They are running me in circles and refuse to cancel my membership without me going in and signing. FORGET ABOUT A REFUND!