Family Fitness Cloverville - Muskegon (MI)

5 /5 Tom Griffes: Hi my name is Monica Fox. I am a member of Family Fitness of Norton Shores, This is my gym! I love the womens only section and I tan each time I come which is only $1. The people are great, the staff is very helpful and nice. I recommend my gym to everyone. I have been coming for a year now. Love it.

5 /5 Abigail Martin: I just became a member but I love the atmosphere that this gym provides. They strive to make sure that you feel comfortable enough at a gym to be able to achieve the results you want (if you work for it). They are clean, well lit, and the staff are very friendly.

5 /5 Carla Clark: I have been a member of Norton Shores for about a month and so far it has been great! I am greeted each time I go in by friendly, caring staff. The instructors Becky and Marcia are enthusiastic when teaching Pilates and Zumba, and Marcia is a knowledgeable trainer. I have already lost some weight and I look forward to getting down to my goal with the help of the helpful staff at Family Fitness.

1 /5 Jesse Graves: First, the pictures are from their old location. The place theyre at looks like an old family video. Its cramped, the equipment is dated, the dumbbells are ate up. The people the generally use this place spread out like its their home. Throwing their clothes on equipment while doing photo shoots. The staff are normally with them during. At one point people had set up a speed bag on the pulley system.

1 /5 Grace Wall: Dealing with Family Fitness has been one of the most frustrating experiences, I dont know where to begin. I have had issues with the facility and the staff since I signed up: from dirty and broken equipment, to zero communication between staff members. It took me two months (after paying in full) for a personal trainer to finally get assigned a trainer, which I had to drive 35 minutes to another gym location to get. I was overcharged on multiple occasions, and had to file multiple disputes with my bank to get my money back. Now that I have decided to cancel I am being put through the ringer. I asked in February to cancel my membership, but was asked to give them two weeks to turn it around and fix things. I agreed, however after the two weeks nothing was changed. Now I am being charged 150 to cancel, and a late fee. I have called every week for the past 3 weeks to pay the bill, only to leave a voicemail, with no return call. The customer service and business practices are awful. I would not recommend this gym to anyone.