1 /5 Jason Artnick: I’ve been a member of the Livonia Rec Center on and off for about 15 years, and unfortunately, my overall experience has been disappointing. While the facility offers a wide range of amenities, the quality of service and upkeep has steadily declined.
Staff members often seem unsure or unaware when asked basic questions, and there’s a noticeable lack of effort to provide value or appreciation specifically for Livonia residents—despite allowing non-residents to join. The facility is frequently not well-maintained, with cleanliness being a recurring issue. The changing rooms/bathrooms for the pool smell awful and are filled with drain flies. The children’s pool areas are often closed, under repair, or undergoing renovations with little communication or value accommodation offered to members during these downtimes.
Customer service is another major concern. The front desk staff can be unwelcoming, and interactions can feel more accusatory than helpful. Unfortunately, the experience extends to other areas as well—the person who manages birthday parties has made guests feel uncomfortable and unwelcome on more than one occasion.
As a long-time Livonia resident, I truly wish this community space lived up to its potential, but it feels like members are continually asked to pay more while receiving less in return.
Just today a “manager” found it necessary to make unnecessary comments about me because my thumb print did not work. However I was with my husband and daughter. His thumb print did work. I have on several occasions tried to discuss this with them and they cannot make it work. They blame me or chastise me every time instead of coming up with a solution.
