1 /5 Meaghan Mcskimming: If you are thinking about joining, DO NOT! I cannot begin to explain enough how bad of an idea it would be for you to join this gym. The facilities arent even clean, the workers are not helpful and even the customer service line is not very helpful. I called and tried to cancel my membership about a year ago and was told I would have to go into the facility to cancel. I then went into the gym to cancel, to be told I was all set and would receive an email with my cancellation. I never received, but did not think much of it at the time due to them stating it would be sent after processing. Come to find out, almost a year later, I was never cancelled and have been paying the monthly fee the entire time! I called and spoke with a worker to explain the mishap and request my membership to be cancelled and he stated it was. Then I called back the following day to speak with the manager for a refund, as told to do so by the worker, to find out that it was not cancelled the day prior and I would have to speak with a customer service team in member to issue the refund. After calling and speaking to an Alyssa on the phone, she stated that because I was never issued an email from the first time I tried to cancel, I could only be refunded for the past month. Then I asked for an email confirmation for the refund, to which she told me they do not do, but "I can expect a refund in 5 business days." When asked what to do if I do not, she said just call because all calls to LA fitness are recorded....however, the original call about my cancellation was not??? Seriously a waste of time to consider getting a membership this facility. I would highly advise against it. I would give 0 stars if it let me.
