The Health & Fitness Center at Washtenaw Community College - Ann Arbor (MI)

5 /5 Virginia Bushnell: Really great… if u are taking classes and don’t have a membership here but like to workout, what are you doing?! You can also buy coffee M-F at their smoothie cafe, and they have French vanilla creamer. You don’t need a membership to access the cafe part of the workout center. I used to have a membership yrs ago then canceled and forgot how great this place is. They give you a scan in sticker that you can put on your student ID or wherever.

1 /5 GG: Before the recent renovations (August 2025), the WCC fitness center was a space where I could unwind after work and focus on my workouts without overthinking. The layout made it easy to move through exercises efficiently and intuitively. Unfortunately, the new layout feels disorganized and difficult to navigate. It’s cluttered, with no clear walkways, and it’s often necessary to step over equipment or through someone’s workout just to get across the gym (especially in the free weight area). The design doesn’t appear to be professionally planned, and I genuinely question whether it would meet basic health and safety standards. I hope this feedback is taken seriously and contributes to making the gym a more functional and safe space for all members. I encourage the leadership team to reevaluate the layout with input from regular gym users and, if possible, consult with a professional gym planner to ensure the space is both safe and functional.

1 /5 Grace Love: My recent experience at Washtenaw Fitness was very disappointing. Carrie at the front desk was rude and dismissive, which immediately set a negative tone. Even after being told her approach came across as nasty, she showed no apology or effort to correct it. This matters because the front desk is the first point of contact for every member and guest. A gym isn’t just about exercise; it’s often where people come to release stress, find motivation, and improve their mental health. A kind approach can uplift someone; a harsh one can do the opposite. I encourage management to take this seriously and provide additional training, because professionalism, empathy, and respect at the front desk are not optional: they are essential.

1 /5 Waleed Baker: Great facility but absolutely terrible management, Dawn Lyons specifically who is the center director, she has no idea about customer service. I was a regular and the front desk always waved me in so I assumed they checked me in but they hadn’t been. Dawn was working on this particular day and I was walking back to the locker room and she screamed at the top of her lungs after she looked me up in the system “YOU ARE NOT ALLOWED TO BE HERE” …. Absolutely insane. It was a simple situation of a new card with a new expiration date but I hadn’t been notified the months I was coming in, a simple update but I paid the past due balance and cancelled my membership, can someone culture this woman to how we conduct business in civil society, I wonder if I was white if she would have done that? She always treated white members better.

5 /5 Calvin Pierce: Called them and they immediately responded to any questions asked. Front desk was very helpful and knowledgeable about center proceedings. Fair pricing, and plenty of parking. Gym floor looks clean with plenty of machines.