Black Rock Bar & Grill - Novi (MI)

4 /5 Tamara Knapp: Tried Black Rock and sampled a variety of items; Volcano Shrimp and the 3-Waz soup combo (French Onion, Lobster Bisque, and New England Clam Chowder). The Volcano Shrimp was delicious with just the right amount of spice. French Onion soup was solid and flavorful. The Lobster Bisque was rich and tasty, and the Clam Chowder had good flavor but surprisingly no clams in it. Biggest downside aside from the French Onion, the other soups came out barely warm. That said, everything was still delicious overall, and I’d come back for the shrimp and bisque especially.

1 /5 Justice: Disgustingly dirty. Splatters of stuff everywhere on the seats and walls and the floors are disgusting. No napkins, you get a small stack of small white paper squares. Silverware does not come wrapped. Its laid out on a platter with fingerprints and smudges all over the parts used to eat with. The service is also terrible. Our waitress did not follow any of our food instructions. We were missing several things and most of our food was disgusting. The ribs were dry to the bone, most pieces might as well have been jerky. The cheese on the Mashed potatoes was crustes and old. And I found a white hair sitting on top of the food, which was neither my spouses or mines. Service took nearly 2 hours to get us in to food and bill. Not normal times by any measure and there were only a couple tables with people at then. Dont expect drink refills in a timely manner. Avoid this place. Just go to the resteraunts next door instead. Ive never been to a Black Rock so mismanaged and terrible. The staff here need to be replaced. Youd think for a $100 meal they could at the very least get the order right and actually give you food that was good and in a timely manner, but this location failed on every expectation. Never eating at this Black Rock again. Not sure I want to visit the chain anymore either with how terrible of an experience this place was.

5 /5 Doreen Whelan: The place looked like it was closed when we pulled up. We got there an hour before closing and not much was going on in there. The guy greeting us and seating us was super friendly and kept apologizing for the wait, even though we didn’t wait longer than a couple of min. Our server was the bartender (assuming bc the lack of servers) he was super friendly and kept checking on us. He did an amazing job. The food was great but the ppl working there were amazing. He made my 4 year old a “special” shirley temple and he loved it. The bartender/server should get a raise.

4 /5 Gerell Brown: Food was good and the service was great! It was my daughter first time going, she wants to go back.