Banana Republic Factory Store - Byron Center (MI)

1 /5 Mark Jamesen: After being a loyal customer for years I had an issue with a return. Changing rooms were closed during Covid and the jeans I bought ran short. Unable to return because I wore them once. Corporate doesn’t respond to emails and the store manager hasn’t responded. The store cut my return jeans with no credit offered. Now buying comparable Costco jeans at a fraction of the cost.

4 /5 Gloria Alberta: Great bargains. As in all outlet stores, its hit and miss. They generally have far more of the smaller sizes. You can use your gap/banana money there, so if you find a treasure, it can be an extremely good deal.

2 /5 steven maring: After being treated extremely rude I decided not to buy anything. This was due to the amount of lint that was present on all of the clothing. I will not spend my money on items that need to be dry cleaned immediately after leaving the store.

1 /5 Claudio Martin: Tanger Outlets Grand Rapids We were there on a saturday busy in general, not forbthos store though...my issue: 1st, the outlet closes at 9 pm, Id say some stores may close at 7 pm but this is the only store that closest at 5 pm. 2nd, trying to use the fitting rooms after 3 pm. YESS 3 PM they are closed...why? They claim lack of enough workers (???), as if they were Columbia or Under Armour...they barely had customers and let people in after 5. Lastly, at 5 pm there are still cashing in on line customers until they are done. I waited to speak to the mabager, Sammy, it may have been 5:20 pm and she said she was the one ordering the closing of the fitting rooms. I mean, the store should work ubtil at least normal outlet hours on Saturdays and if they are going to claim they close at 5 the fitting rooms should also be available, and if not, at least get a more simpathetic manager that listens.

4 /5 Explore More: The service was great and I got some cute pieces for a fraction of the cost Id typically pay at Banana. However, my size is hard to come by at the Factory Store...please stock more 0P and 00P!