1 /5 Tanishia Williams: The “Assistant” Manager Morgan and her closing staff needs a lesson on professionalism in the workplace. As a leader their should be a level of maturity and discernment that comes with the role of manager. Yet it was not displayed in any fashion when I patronized the store last weekend. She along with two other people on her staff was mocking, and belittling a Senior citizen that had a returrned an item. Instead of exuding patience and understanding they openly mocked her as she walked away to find something to purchase with an in-store credit she had just received. When I approached the cashier who was Not in with the brood. I asked to speak to the Manager. He pointed her out,and she was amongst those mocking and laughing at the senior citizen.
I asked if they had something derogatory to say why didnt they take that off-stage. But to speak that way about her way was very unprofessional on their part especially where everyone can hear. I also mentioned that you never know who knows who. I mentioned that I knew her and instead of mocking they should have helped her. As I was attempting to speak with Morgan, she went about taking hangers out a bin and walking about as if what I was saying wasn’t important. I mentioned that as being unprofessional as well and that is when she told me to get out. I responded “No I will not!”” and that I would be reporting her to the corporate office. That’s when she told me to get out again and I responded “I didn’t have to leave because she didn’t like me checking her about her unprofessional behavior. “
Burlington needs to do a better job with their hiring practices.Not everyone with a pulse is a Qualified Candidate “especially as manager Hiring someone like Morgan who is not client centric, fails at the rudimentary skill set of respecting others and valuing customers is a poor representation/ambassador and a poor hire for YOUR brand!
The only mature person in the whole interaction was the teenager who checked me out. Which displays the lack of leadership at this store and
I will not patronize this store and I tell others to not patronize this store as well.
I’ve attempted to call corporate and received no returned call after leaving my contact information.