EVEREVE - Grand Rapids (MI)

5 /5 Rachel Schipper: This is by far my favorite shop in west Michigan! The staff are all wonderful and so helpful. Big shout out to the manager Rachel who always goes above and beyond in helping each customer. The ladies there have become friends to me during a very difficult time of my life. I am very blessed! Thank you GR Evereve!

1 /5 Sailing Go Baby Go: Ordered a pair of new balance sneakers on a Friday morning , by the following Tues it stated they were delivered to my home , after calling customer service , I found out they were never shipped and still in warehouse not to mention they didn’t even start the delivery process / my payment only went thru when I called on a Tues with follow up questions on my delivery , mind you , I order these for a trip I was taking , and was told they could not communicate with Warehouse and couldn’t guarantee me a delivery before leaving for trip. Or a refund !!! … I will never order from here again , this isn’t china , this is USA if I had never called they would be still sitting in a warehouse /undelivered …. Just a bunch of ppl who don’t want to work. , I guess.

4 /5 Rebecca Sapakie: This store is one I keep coming back to. The customer service is top notch. They always follow up and they treat me like a real person. I appreciate their stylists who are always trying to help, not sell. Great stylish looks for work and life.

1 /5 Mari Bragg: Unfortunately this store has continued to make me feel bad, even if they are trying to help me. I wish I had been ignored like previous reviewers. They asked specific sizes that I liked and proceeded to add items that were two sizes UP to my room. I had to ask to size down multiple times, to which my sales associate acted surprised I could size down

1 /5 Tracey Burke: I have never left a negative review like this but this experience was beyond frustrating. The customer service was incredibly unhelpful — staff were dismissive, uninterested in resolving the issue, and even rude when I asked reasonable questions about their exchange policy. The exchange policy was never conveyed to me at the time of sale, it was simply stamped on the receipt and completely customer-unfriendly. They refused a simple return/exchange or even a gift card (only was allowed to exchange for same item different size) though the item was unused and I had proof of purchase. No flexibility, no empathy, no accountability for the lack of communication regarding this incredibly strict policy. I am sad to say, this experience made it clear they don’t value customers after the sale is made. I strongly recommend shopping elsewhere if you expect fair treatment or even the basics of customer service.