Gap - Novi (MI)

5 /5 Maggie Hunter: We had an extremely helpful experience from Lisa on Black Friday, my family and I had lots of extraneous circumstances with our order and Lisa was incredible. She gave us every minute of her time that we needed, she was PATIENT and knowledgeable. THANKS LISA!!!❤️❤️

1 /5 Allen Choi: Title: GAP SCAMMED ME—NEVER SHOPPING HERE AGAIN! I am FURIOUS. I bought an item from GAP for $70, only to find out later it was actually $30! How does this even happen?!? Why was I charged more than DOUBLE the actual price?? This is beyond unacceptable. No warning, no explanation—just straight-up overcharging customers. I reached out to customer service, and guess what? Useless. No help, no refund, nothing. Just a waste of my time. I feel completely ripped off. GAP, do better. Or better yet, don’t bother—because you’ve just lost a customer for good.

5 /5 Alexus Green-Tillman: The GM Lisa provided amazing and timely customer service. She went above and beyond to find the items that I needed and was kind throughout the process. This location is very well kept and organized!

1 /5 Abundance Mindset: Do not ever order online (and dont support this co) Absolute scam of a company!! Paid for expedited shipping and it was late AND missing an item. Wanted to return a coat I did get as it was hideous and they sent me to staples. waited in line forever only to be told they couldnt do it like gap said. Then after hours on the phone finally got a shipping label that they made me pay for!!! Its now 5 months later and usps says they received the coat but they keep lying and saying a supervisor will get back to me. Honestly Ive had better luck with shein and temp. and better quality!!

5 /5 Top Notch Balloon Creations: Excellent Customer Service from moment I walked in. Bryan the manager was so kind I had to take a pic with him just to share how amazing he was helping pick a coat.