J.Crew - Grand Rapids (MI)

4 /5 Hassan Saleh: Decent selection and size. I do hope they transition their post pandemic hours to their pre pandemic hours.

5 /5 Catherine Robin: Adrian and Mia were absolutely lovely. Helped me with multiple size request and ordering my right size online. An Overall enjoyable experience. Updating my review because my second experience in was above and beyond with Craig (or Chris?)! Y’all rock! Thank you!

1 /5 Mallory Parker: Went to return 2 pairs of pants without the receipt but tags attached (did this before and was given in store credit for it) and the manager was so rude. Said that she can’t do anything without the receipt (very snappily) and I tried explaining to her (nicely) that someone has done it before for me and that her employees need to be filled in on policies. She proceeded to tell me that she has been manager there for 9 years and has never done that (again in a rude manner). I have been in the customer service industry for 6 years and would never treat a customer the way I was treated. I would have completely understood if she said oh I’m sorry they shouldn’t have done that, I’ll have a talk with my team.

5 /5 Michael W: Some of the nicest people ive ever met in a retail setting. Went in for a gift purchase- had several questions and could not get over how helpful they were. Such a pleasure to find this service in todays world. The manager is top notch and has assembled a 5* staff. Highly recommend

5 /5 doug pearce: I had not been clothes shopping for a very long time because I typically don’t like to. However, shopping at this J. Crew store was awesome. Sierra was friendly and knowledgeable and helped me pick out some great clothes.