Marshalls - Ann Arbor (MI)

4 /5 Kathy B.: Marshalls is good before the holidays. I find items I dont find other places or more variety of little gifts, stocking stuffers. Assortment of pads of paper, pretty pens, holiday napkins, mugs, food treats, soap and lotion, wrapping supplies. Clothes too of course.

5 /5 matt thrush: Amazing store and staff. Very friendly and helpful. Store has so many amazing things to look at and buy!

4 /5 Daniel Richardson: Not as clean as one would hope -- the staff ask if a shopping cart is needed and if so what size (small / large), carts sanitized in front of customers then handed to them, dressing rooms are still closed due to Covid. This place have a little something for everyone including holiday decor.

1 /5 Mary Grimes: I went in to return something but had lost the receipt so I asked if a store credit was possible. Before addressing other ways to look up how the order was purchased or find the order history the manager started accusing me of stealing and trying to return something I hadn’t bought saying “how do I know you didn’t take this off the shelf and walk up here, there’s no bag.” I thought that was an extremely disrespectful thing to say to a customer instead of simply asking me to look up my phone number or the card I bought it with. Definitely won’t be returning here.

1 /5 Kaylene Lowe: Terrible customer service and rude employees. While in the store an employee very rudely said “Jesus Christ” after my son had screamed. (One time). We were standing right there so she knew we could hear her. I understand that kids are not everyone’s jam but at your place of work you’d think you would keep it to yourself. You shouldn’t work in customer service if you don’t understand kids are not always quiet. Sometimes they need a naps or are hungry.