1 /5 DW: Recently bought a shirt, which was really cute. Lots of cute clothes in the store. Washed the shirt per the instructions and the seam twisted. Returned it to the Norton Shores store (8/13) and the older employee, with short, blonde hair, was a bit confrontational and informed me that once you wash something from their store you are not able to return it, but the younger employee (wish I knew her name) was kind and allowed me to do it. There is nothing on their receipt or in the store that informs you of this policy. Good luck to the buyer.