1 /5 Ava: I am writing to express my deep concern regarding a troubling experience that occurred at your store location on the evening of July 9, 2025. My daughter, my niece, and my niece’s best friend visited the store with the simple expectation of finding an outfit. What should have been a positive and empowering shopping experience quickly turned into something quite the opposite.
My niece’s friend, a bright, beautiful, and confident young woman, gravitated toward an outfit in the Junior section. While holding it up to herself, she was met with a belittling and unnecessary comment from a staff member, who ridiculed her for even considering clothing in that section. Whether or not the outfit would have been the right fit is beside the point, what matters is how she was spoken to and treated.
The words used were not only unkind, but deeply hurtful. They sent a message to her, and to the young women with her, that beauty and belonging are conditional. That somehow, based on appearance alone, she did not qualify. This interaction left her feeling embarrassed, degraded, and judged.
We must remember: we never know what someone is carrying. For some, a single moment like this can be the breaking point. It’s not just about customer service, it’s about dignity and basic human respect.
I have since seen other concerning reviews about this location, which leads me to ask: where is the accountability? Is this behavior aligned with your store’s values? Does your brand stand behind this type of treatment?
I strongly urge you to take action!
Every customer deserves to walk into a store and feel welcome, no matter their size, background, or perceived differences. I hope this message will be received not in anger, but with the urgency and sincerity with which it is written. It is my hope that your store will use this as an opportunity to grow, improve, and create a better experience for all.
