LA Fitness - Troy Christina D: Iāve been a paying member at this gym, but after what happened to me on September 4th 2025 at around 2pm, I will never feel safe or respected here again.
After a workout with my boyfriend, I went into the womenās locker room where an older female member approached me and asked about me and my boyfriends nationality. When I told her my ethnicity, and he is Palestinian, she immediately became hostile and started making racist and hateful comments.
She body-shamed him, insulted his appearance, criticized his training, called him āarrogant,ā and then said, with anger, āI hate him even more now because heās Palestinian.ā
This was blatant harassment, racism, xenophobia, and completely unacceptable behavior inside a gym.
My boyfriend and I reported it right away. A manager named Mathew was initially supportive and said her membership would be revoked immediately. But when she walked out, no one confronted her, and suddenly there was āa processā and nothing happened. So he lied to us.
The general manager on duty, Ariana, handled everything incredibly poorly. She never acknowledged us, never apologized, never offered support, and showed zero compassion. When my boyfriend asked her why she hadnāt said a word to us, she responded, āFrom an operation standpoint, I donāt handle this kind of stuff,ā and then asked him, āDo you want me to cancel your membership?ā Instead of addressing a serious harassment issue, she pushed a paying member out the door.
It gets worse
I emailed corporate immediately afterward. Someone from corporate actually called me and said they would revoke the womanās membership ā but I never heard back again. I called the gym multiple times afterward to follow up, and each time they told me, ācorporate is working on it,ā but nobody ever contacted me or confirmed that any action was taken. My boyfriend and his entire family cancelled and Iām strongly considering it. I already switched locations after that day.
This gym has a serious problem with how it handles discrimination, harassment, and member safety. The lack of follow-through from both local management and corporate is extremely disappointing and unprofessional.
I would not recommend this gym to anyone until they take accountability and fix their approach to member safety, respect, and discrimination.
