Planet Fitness - Royal Oak (MI)

2 /5 Private Account: Weight pit js always super crowded, forget about picking up a pair of dumbbells or using one of the smth machines, always occupied, and As other reviews have mentioned, LOTS of cell phone usage. You see more people playing on their phones and just sitting on the machines than actually working out here, which is frustrating when you want to use a particular machine but it’s occupied by someone scrolling on their phone for minutes at a time. There are signs, but staff members don’t ever seem to actually enforce them. I’ve also seen people “save” machines, i.e. putting their phone/water bottle at one machine, while using one directly next to it. I don’t think that’s fair. Otherwise, decent location. It gets busy though, and sometimes the parking lot fills up, especially in the beginning of the week.

2 /5 Vincent Aurand: I have a Black Card membership and tried to use the tanning benefit at the Royal Oak (Crooks Rd) location recently, but was told I couldn’t because their computer system was down. When I asked if I could wait to see if the system came back up, the staff simply told me, “It’s 9:40 and we close at 10.” Tanning takes six minutes, so there was more than enough time before closing. This isn’t the first time I’ve encountered system issues here, and the staff’s attitude is consistently unhelpful and dismissive. If the gym is open until 10, members should be able to use their paid Black Card benefits until closing, otherwise what’s the point of paying for them? The lack of customer service and frequent system problems make this location very frustrating to deal with.

2 /5 Andrew Kozak: Gym is convenient however there is a lot of cell phone usage so it’s hard to work out especially during busy hours. People stay and text and watch the phone while occupying equipment. When you speak to the staff I was told specifically by general manager Joshua Cartagena that yes they have a problem with that and unfortunately nothing they can do about that. In other words just deal with it. Also weights are left on the equipment and I pointed this out to Joshua and he looked at it and walked away only to see a female struggling to try and move the heavy weights off the smith machine herself. I had my membership canceled I assume become ause I mentioned this issue to Joshua after being there a couple years. It’s unfortunate, however this seems to be the trend at the planet environment. Most of the friends I’ve made there feel that’s just the way it is. It’s a nice cleanish club just not really any etiquette which can be a little frustrating. In the summers kids work out free and that is really a part of the year you want to avoid. I moved to LA fitness and have had no issues as I had with planet “no judgement” should be “gym etiquette free zone” lol.

4 /5 Breann Vowell: Great space inside between machines and clean once you get past the abrasive urine smell as soon as you walk in. Has been like this for a few months now. Other than that, no complaints!

3 /5 Jordan Brinker: recently called to cancel my membership and had a frustrating experience. I asked for some guidance on the cancellation process but didn’t receive clear direction. When I inquired about speaking with a manager, I was told they’re only available for an hour a day and might be busy. The call ended abruptly after I asked the associate to confirm a note was added to my account. I called back and could hear yelling in the background, which made the interaction even more uncomfortable. Thankfully, I was able to cancel my membership online, which is a helpful option for anyone in a similar situation. I hope management considers providing clearer training for staff on handling cancellations and customer communication more effectively.