1 /5 E J: Our 3 year old was invited to a birthday party. When we arrived we were asked to sign a waiver (seemed like a standard play at your risk). When he started playing I was told I needed to sign a waiver to supervise him in the gym. I went back to the front counter and was told that my son is over 3, so I cant supervise him while he is in the gym. I offered to sign a release, girl said no. I asked if I could speak to a manager, she said she had to call.
Close to an hour later I am told the owner is on the phone and I need to leave or they are calling the police. We were embarrassed at the thought of making a scene such as that at another childs party.
I was angry, frustrated, and disappointed my son had to leave early. No one used vulgarities, raised voices, or acted inappropriate.
There were dozen of other parents with mix age kids, but we felt singled out.
Gym was dirty in parts and had equipment unsafe for unsupervised children to play on. Obviously we only have bad things to say about the staff and experience.
*Edit: Staff did not tell me to leave multiple times. If the owner was there, they would have seen that. I had a conversation with the young lady at the front. I did tell the young lady that I was an attorney when she was going on about the insurance is complicated... I interjected and said I will sign whatever waiver she wants. I did threaten to sue after I was told to leave and a gym staff member was putting my 3 year old son on a high balance beam while multi-tasking with about 20 other kids. I guess being threaten by police at a childrens party did not bring out the best in me. If staff outlined the rules for all (2 years 11 months; parents can supervise. 3 years, 1 day, your SOL to supervise your own child in a crowded room with multiple kids of different ages and adults apparently), the whole situation would have been avoided. After guests saw the crap my family was going through, everyones else children were suddenly under 3 and not subject to the arbitrary rule. If management spent half their time training staff or running the business in person as opposed to insulting former clients things would likely improve.
