Banana Republic - Rochester Hills (MI)

5 /5 Abbie Hachem: I had an amazing experience with Amal the sales associates, she helped assist me to my perfect purchase. She gave me some very helpful insights on how to wash & handle my new purchased items. Thank you so much, I love great customer service.

5 /5 Josh Jones: What a fantastic and wonderful team here. Makes me love shopping with BR! They took great care of me, helped me find the cool looks and did it all with a smile. Thanks to Rose and her team for making my day!

5 /5 Eric D: I really enjoy this BR location, as they have a nice selection, a good amount of fitting rooms, and a helpful/friendly staff. I have had clothes sent out for basic alterations, and I appreciate the communication between staff and myself on the status of these garments. They are also very helpful when using BR rewards. I am a frequent reward customer, and they will always call other stores for out of stock items. The store is also very clean, and like I mentioned before they have a nice amount of fitting rooms, which are clean and someone is usually available to check on you. Keep up the great service!

1 /5 Matthew Shovlain: I have always loved BR. Half of my wardrobe is from this company (work and everyday). I have always gone to BR due to higher quality of product and friendlier customer service even though they are 3x the cost of many other places. I receive pants as a gift in February, and for the first time, the quality was not good. The rivets that hold the pockets together were falling apart after only a handful of wears and washes. I went into the store a day prior to explain my situation and they gladly indicated I should return with them and I could exchange for a comparable pair. Today, I got in my car and drove 20 minutes to the store. When I explained the situation the clerk, she proceed to explain to me that these pants are from 2017 (I have no idea what this means and I just received them). After I explained they were a gift she asked if I had the card used to purchase.......NO, they were a gift... She indicated that since they were worn and washed “there is nothing I can do.” No apology, no let me check with a manager, no let me exhaust a single option to try and help you out. Today, BR showed that the quality and customer service are not worth the 3x cost. I will be doing my shopping at Brooks Brothers from now on, at least you get what you pay for. Extremely disappointed.

5 /5 Victor G: Banana Republic fits my budget and style better than other brands, but what keeps me coming back is the customer service. My last visit to this location will be one I will never forget. The sales associate or manager went above and beyond, while my visit to another location was less positive. Ill definitely be coming back here.