Gap Factory - Byron Center (MI)

5 /5 Laura Jolly: I left a bag full of clothes from another store at this Gap outlet and drove over 2 hours home. When I called, Katelyn very graciously offered to send it to me at no charge. This is customer service at its finest! Thank you Katelyn! You were so kind!

1 /5 Crystal Walke: Online ordering from Gap is horrible. I ordered several items for gifts. I will never spend my money with Gap ever again. I’m missing items , was sent emails saying that they were delivered. Packages are sent out separately. Yes I did call customer service and let them know I didn’t receive the items that said they were delivered and yes they refunded my money but that was a pain also. I could hardly understand the person. When I buy in America I would like to have a customer service that is also in America. I would like to talk to someone that speaks fluent English.

5 /5 Sh Ik: They better have those gray zip up hoodies. But for the 13-year old ones.

5 /5 Rikki Pifer: Anna in the fitting rooms is maybe one of my favorite people I’ve ever met. She was so helpful and such a complete joy to work with. I’m definitely coming back thanks to her!

1 /5 tammy lynn: DO NOT get the credit card from gap, banana republic or old navy...they recently switched banks and its been the worst experience of my life!!!!!! will never shop again, they made the mistake of charging an old card from their old bank and I can no longer get my money back for a return I made! I would leave zero stars but its not possible!!!!!!!!!