T.J. Maxx - Novi (MI)

5 /5 Nina Dershem: It was a great experience and the prices are really good. The workers try really hard to get you to sign up for their credit card but other than that it was a great experience. I bought some holiday things. They always have a lot of clearance options.

1 /5 Franz Knight: No customer care…. Waited almost 30 minutes after requesting assistance at the jewelry department. Multiple times myself and other customers spoke to cashiers and employees at other areas for support. They said they’d call for help, and left us waiting. After 20 mins I was asked if I had been helped and promised to get service, and another 10 minutes went by before I decided to take my business to another store. Unfortunate experience.

1 /5 Krysten K: Shopped here yesterday and our cashier had the worst attitude and lacked any customer service skills. She frowned through the entire check out and when we asked for paper for the mugs we got (they were clanking together loudly) she refused and said she put them on top of a shirt. Asked for gift receipts and she just stared at us. I get it if youve had a bad day, but she was deliberately trying to be horrible. Definitely could use some extra training! Yikes!

1 /5 Emillo Elias: Worse customer service the girl at the jewelry spot was super rude and had bad attitude. I tried to return a bracelet that I just got yesterday she wouldn’t return it and was super rude she was literally treating me like she owns the building. If you gonna be rude with customers maybe you should find you a new job. Will not be coming back nor my family

1 /5 eun shin: The TJ Maxx in Novi is always packed with long lines, but there are only two cashiers. And even those two dont greet customers at all, making them incredibly rude. While other branches are friendly, Novis is particularly unfriendly.