Club Pilates - Canton Township (MI)

5 /5 Terri4886: I just finished my fourth class and I love this place. I am a 69yo obese female with alot of health problems, but I am already feeling so much stronger. The instructors are so helpful since I need alot of modifications (cant get down on the floor, cant kneel) but they are giving me a workout! Each instructor is different, but I want to give special thanks to Karen who is incredibly knowledgeable and caring, yet with a no-nonsense-get-down-to-business approach. She is also a good teacher as she explains which muscle group we should be feeling/targeting. The management staff has been so helpful to me to download and navigate the app, as I have upgraded from 4 classes/mo to 8 classes, and right now I am thinking of going to the unlimited plan. I havent exercised in 20 years and I am determined to be a success at this, and the team at Club Pilates in Canton is helping me make that a reality.

1 /5 Amanda Bowman- Collins: As a newly pregnant momma I was eager to stay active and in shape with Pilates. I took the intro class which was fantastic. The instructor made sure I was comfortable and let me know which movements to modify. So I signed up for a 3 month membership. Unfortunately things took a major turn for me during the next class. I informed my instructor before my class that I am expecting. She placed a support pillow on my table and that was it. She didn’t offer any assistance with modifications , and stayed in her chair during 80% of the class. There were only 5 other people in the class that day so she wasn’t overly busy. When I signed up , I was assured that the Pilates classes are safe for pregnancy and they will help with modifications. After finding out that my pregnancy is considered high risk, I asked the manager to cancel my membership before the next payment processed because I didn’t feel safe in class. My request was ignored and I was charged the next month’s fee. They refused to refund my money because I didn’t clarify if I wanted to pause the membership in my initial email. I thought the word cancel meant cancel ? If I wanted to pause I would have asked for that. So in the end I paid for 8 classes and used 1. That’s such a great deal! Pregnant mommas beware of this place!

1 /5 Kim Thornton: I was a member at Club Pilates at the Canton location for the past 7 months and really enjoyed my Monday class with instructor Karen. Unfortunately, I made the choice to cancel my membership today because I was asked to leave due to the 5 minute late rule. This issue is not the rule (I have no problem following rules), it was the delivery and no consistency with the rules. I got completely undressed and was about to walk in the studio and then was asked to leave. This was not my first, second or third time arriving more than 5 minutes late but was the first time I was asked to leave. This was also my first time dealing with the Manager Carol who I felt lack customer relation skills. After sending my termination of membership email, I asked Carol if my membership was canceled for good and confirm there shouldnt be anymore money taken for the membership? She told me I have to give a 30 day notice, they have to review it but I might be charged for December. Today makes more than 30 days so I dont understand why I would be charged. Her trying to explain why I would be charged made ABSOLUTELY no sense and she was cold. I will never patronize or spend money at a business where the customers have no value and its all about the money.

1 /5 Sam Rao: LOL Laughing at the other 1 star reviews-- Let me tell you!! I was wondering why ALL the recent reviews at the Canton location are 1 star and now I know... management is a joke! If you’re looking for a Pilates studio that values rigid policies over actual customer service, then congrats—you’ve found it! This place enforces a five-minutes late, no-entry rule with zero flexibility. Well- Whether you’re actually forced to leave? That depends on who’s working the front desk. NOT TREATING ALL PAYING CUSTOMERS EQUALLY IS INSANE. Especially in the fitness and wellness space, that is not something clients should ever be worried about. It’s 2025! The studio sits right off Ford Rd, one of the busiest intersections around, so getting there on time is already a battle. But miss it by a minute? Tough luck, you’re locked out. And since instructors only teach on certain days, missing one class means waiting a week or more to rebook. Hope you weren’t trying to build a consistent routine—because here, scheduling feels more like a punishment than a perk. And let’s talk about the front desk worker Natalie. When I was understandably frustrated after missing out on a class due to their policies, she decided hostility was the way to go. Her tone? Absolutely unprofessional. She hit me with a condescending “come over here” like I was a misbehaving child, not a paying customer. Sorry, but the last thing I need after fighting traffic is attitude from someone whose job is literally to help people!! It’s giving mean girl attitude, not the skills of a person sitting at the front desk. And again- WHY is my workout based on the whims of the front desk?? As someone who has been late before and SEEN OTHER CLIENTS be late- why did Natalie get to decide that I was the one who couldn’t work out? On top of handling the situation terribly, she forgot that everyone deserves to be treated with respect. It was a seriously confusing yet illuminating experience. Bottom line: If you want a Pilates studio that actually cares about its clients, look elsewhere. This place is more interested in being inflexible than actually promoting health and wellness. Love the instructors truly but management SUCKS. Power trips and money grabs. It’s ridiculous and inconsistent. It’s not a good place to build a true workout. Im so happy to spend pilates money elsewhere- there are plenty of studios that actually earned 5 stars. (I can edit with recs if anyone wants to know)

1 /5 Marina Blanco: I would encourage anyone who wants a pilates workout in a positive environment then avoid this place at all cost. Paying customers being asked to leave because they are a few minutes late? That is laughable. I will take my money elsewhere and found a place where they treat customers with respect.