LA Fitness - Royal Oak (MI)

5 /5 Martez Mccune: I swear I love this location. The energy is always cool and respectful, the equipment always work, and the hot tub and sauna is always functional. It’s huge and spacious as well. The employees are always super nice. The locker room and bathrooms are always clean (which is my FAVORITE part) and I never hear of anyone stealing from this location.

1 /5 Aaron Gerard: The gym is terrible. They force you to come in person to cancel, and then bounce you from manager to manager with no resolution. The facilities are consistently dirty, equipment is often broken, and I’ve gone to three different locations in one day where every pool was closed. The staff is rude, and the customer service line is completely unhelpful—they don’t seem to know how to handle even basic issues. I would leave zero stars if I could. Do not waste your money here. Pricing is inconsistent, the focus is clearly on squeezing dollars out of members, and the company is already facing a class-action lawsuit for their unfair and egregious cancellation policies.

1 /5 Joshua Backhus: The indoor cycle bikes in this location are in desperate need of repair. Many of the ones that do not say “Scheduled for Service” are not calibrated correctly and are extremely difficult to ride as soon as the resistance is increased past 10. Please!! 1. Calibrate all of the indoor cycle bikes so their resistance is similar 2. Fix the ones that say “Scheduled for Service” I would love to update this review to 5 stars!!

1 /5 M: The worst location Ive been to in Detroit Metro, and its a signature club!!! The only reason I still come here is because of the pool, also the fitness classes and sauna. Equipment is CONSTANTLY broken. The hot tub was down for months!!! and now its not operating again!!! Every time I go on a cardio machine I have to double check if its going to work, which is 20% of the time that it actually functions without any problems. The low row machine has been down for at least half a year. They charge for towels and basketball court access now. In the summer, its hotter inside the gym than outside. Always smells like ass and they never turn on AC. The mats are horrendous, everyone in fitness classes brings their own because they know. Theres almost no dumbbells lighter than 15 lbs, I always have to go to the personal training area to get some. Now their front door is broken, again!!! No wonder they only have 3.4 stars, but Im surprised its not lower.