2 /5 Jordan Kaiser: In a word, disappointing. I recently canceled my membership at OrangeTheory Fitness (LL5 franchise) due to ongoing issues with professionalism and maturity among several tenured coaches and management. High turnover, last-minute schedule changes, and cliquish behavior — including a coach who inquired about my relationships with other staff instead of addressing a rumor directly — created an environment that felt more like a high school clique than a professional fitness community. The only reason for two out of five stars is that some staff members were truly outstanding, making much of my time enjoyable and fostering a real sense of community. Members deserve decency and respect, and this experience fell far short. I’d recommend seeking a fitness studio that values professionalism.