Snap Fitness Canton Twp. - Canton (MI)

1 /5 Abraham Navarrete: I moved to Ann Arbor at the beginning of the year so I decided to cancel my membership at this location as it wouldn’t make sense for me to drive almost 40 min to Canton. I reached out to TOM to let him know that I would be canceling my membership, he said that all I had to do would be to return the key card and after 30 days it would be canceled, and so I did exactly that, I reached out to him to let him know that I returned the key and even thanked him. Well…. Come to find out 6 months later going through my bank statements that his been charging me for the past 6 MONTHS after my membership was supposedly cancelled. When I reached out to him all I got was: “I’ll look into it”. I mean NOT EVEN AN APOLOGY for HIS mistake? That’s assuming of course that he didn’t charge me for 6 months just to rob me. Anyway, after nearly a month of not hearing from him I got concerned that I might get charged again so I decided to reach out again only to get a text saying I wouldn’t get charged anymore. When I asked about the $240 for the 6 months I was charged I simply got ignored as if it was pennies. It is ABSOLUTELY DISGUSTING the way this man runs his business and takes advantage of people, portraying himself as a good person who helps the community. The owner TOM HIDES and takes NO ACCOUNTABILITY for his mistakes showing his true character. Do not waste your time or money on a business that is run by a person that shows 0 care for the very people that feeds him and his family.

4 /5 Ali Rashty: Post update: I used snap fitness for almost two years. What I liked about facility was it was not crowded, there was always cleaning supplies and the equipment were in good conditions in general. It’s a relatively small gym but works for people who want to do a quick workout without having alot of people around them. After canceling my subscription I noticed I was still being charged and after leaving a review here Mr Tom, the owner, quickly followed up and resolved the matter by checking with their corporate office and sending me confirmation of cancellation. I appreciate his quick response and I hope this will not be an issue in the future.

5 /5 Fawzi Ibrahim: 5 Stars – Outstanding Gym and Even Better Service! Snap Fitness is hands down the best gym I’ve ever been a part of! The facility is always clean, well-maintained, and equipped with everything I need — from top-tier machines to a comfortable, welcoming environment. It’s the perfect place for anyone serious about their fitness goals, whether you’re just starting out or have been at it for years. But what really made my experience stand out was the amazing customer service — especially from Tom. He went above and beyond by hooking me up with a Prime Fitness pass I got through Walmart, and he did it incredibly fast. I was honestly impressed with how quickly he responded and got everything set up. It made the whole process stress-free and smooth, and I felt genuinely taken care of from the start. The 24/7 access is super convenient, and the gym never feels overcrowded. Everyone here is respectful, focused, and creates a great atmosphere to work out in. You can tell the staff truly cares about the members and the community. Huge thanks to Tom and the whole Snap Fitness team for making this place feel like more than just a gym — it’s a second home. Highly recommend to anyone looking for an all-around amazing fitness experience!

5 /5 Kyle Rucker: I loved going to this gym. It was clean and the staff was very friendly. Sadly I had to cancel and it took a long time to get someone to do that for me. I thought the matter was settled but to my surprise I see a charge for 37 dollars o December 2nd! Very disappointed. Edit - thank you Tom for your quick resolution of my issue!

3 /5 Drew Fitzpatrick: I wanted to join a gym, so I visited three days in a row during the posted staffed hours, and no one was there. I also called a couple of times (no answer and no way to leave a voicemail), requested a tour and a free trial, and never heard back from anyone. Its usually pretty easy to join a gym, so I was surprised this one was so difficult to join. I guess Ill drive a little further to a gym that I can successfully join.