Crunch Fitness - Clinton Township - Clinton Township (MI)

1 /5 TheGrammy Slammerr: Awful experience. The manager, Aaron, was extremely rude and dismissive. I came in after moving back to the area just to check out the gym again, and instead of being welcoming, he acted like I was doing something wrong. His attitude alone was enough to make me walk out. I was planning to sign up, but after that interaction, I definitely won’t be returning.

1 /5 Alison G: Beware! You cannot get out of the contract without paying for the rest of the year. I joined this gym just to use the treadmills during my work lunch break. I paid the annual fee thinking that was the trap everyone was talking about. The trap is actually that you can never get out of your monthly fee. No one tells you this when you sign up. I am moving and quitting my job so have no use for this membership. The only option provided me by both managers was to pay of the rest of the years monthly fees. What a horrible scam!

4 /5 Andy: Have to say. I have been to alot of gyms and this gym is beautiful and clean. The front desk staff was awesome and I love the modern locker rooms. I love the side area with the punching bags and other essential strength and conditioning equipment. Would give it 5 stars but online says 9.99 a month and front desk said 15.99 a month so.

1 /5 Nathan Asmaro: Horrible experience — I will never sign up or come back to this gym again. The manager with a beard, I believe his name is Aaron, has absolutely no customer service skills. I walked in and mentioned that I hadn’t been to this gym in a couple of years because I had moved out of the area. Now that I’ve moved back, I wanted to see if things had improved, so I signed up for a 1-day trial. Instead of welcoming me back, he immediately said I had to pay $15.99 and that the trial was “meant for new users and not to be abused.” I explained that I had cancelled my membership because I moved and simply wanted to try the gym for a day before committing again. His response was dismissive — he just said, “What do you want to do?” At that point, I asked for my ID back and walked out. This was a terrible customer service experience. Whoever hired this manager is costing the gym potential members. I genuinely intended to sign up again, but after this encounter, I wouldn’t even consider it. It was never about the $15.99 — it was about how poorly the situation was handled.

4 /5 Rachel: This gym is where I fell in love with lifting weights. Ive referred 6 people for memberships. I love the layout, and the staff is friendly, and always helpful. Ive been a member since they opened and I have talked to staff about the cleanliness of the sauna and equipment before, their seemed to be an uptick in upkeep and then it kind of faltered. Would love to see them make cleanliness a priority.