The Edge Fitness Clubs - Westland Robert: What started out as a good gym when it opened has deteriorated over time. This place is more of hangout and free gym membership for the employees. Equipment breaks consistently and stays broken for months while the employees workout in their private fitness area and make milkshakes all day long. The sauna needs a hard remodel since the seats are falling apart. It was a good gym back in 2019 because of the layout helped with crowding, but nothing has changed in the 6 years its been open.
Jack E. Kirksey Livonia Community Recreation Center - Livonia Jason Artnick: I’ve been a member of the Livonia Rec Center on and off for about 15 years, and unfortunately, my overall experience has been disappointing. While the facility offers a wide range of amenities, the quality of service and upkeep has steadily declined.
Staff members often seem unsure or unaware when asked basic questions, and there’s a noticeable lack of effort to provide value or appreciation specifically for Livonia residents—despite allowing non-residents to join. The facility is frequently not well-maintained, with cleanliness being a recurring issue. The changing rooms/bathrooms for the pool smell awful and are filled with drain flies. The children’s pool areas are often closed, under repair, or undergoing renovations with little communication or value accommodation offered to members during these downtimes.
Customer service is another major concern. The front desk staff can be unwelcoming, and interactions can feel more accusatory than helpful. Unfortunately, the experience extends to other areas as well—the person who manages birthday parties has made guests feel uncomfortable and unwelcome on more than one occasion.
As a long-time Livonia resident, I truly wish this community space lived up to its potential, but it feels like members are continually asked to pay more while receiving less in return.
Just today a “manager” found it necessary to make unnecessary comments about me because my thumb print did not work. However I was with my husband and daughter. His thumb print did work. I have on several occasions tried to discuss this with them and they cannot make it work. They blame me or chastise me every time instead of coming up with a solution.
LA Fitness - Livonia Trend Snip: Amazing staff, Everyone is super friendly, I didn’t plan on even getting a membership, but I sat down with Jon And he was very friendly and even took the time to do a body assessment to see where my health is at, I ended up signing up as a member! I highly recommend this gym! Thanks again!
