Crunch Fitness - Westland - Westland (MI)

1 /5 saw w: This place is Dirtiest gym I’ve ever been in. It appears the upkeep of the place continues to decline. The dumbbell area has dirt and grime all over. At the bottom and around all the workout machines there is dirt and they look like they haven’t been cleaned in weeks. The men’s locker room is filthy. The sauna looks like it hasn’t been cleaned in months. The tanning area is constantly dirty. I don’t think they ever get cleaned. The machines are constantly broke and take weeks to fix. It feels and looks like the owner and management could care lees about the condition of this facility, but like clockwork, your membership dues come out every month. You began to ask a question, what am I paying for?

1 /5 Sam C: I’ve been a member at this gym for 4 years, used to be great, and clean. Recently gym just looks like it’s been insanely dirty, the bathrooms are disgusting. There’s also a lot machines that are broken or need maintenance, that they just leave them broken and don’t fix, I don’t understand how other gym goers that pay monthly for a great workout environment are not bringing these issues up, these machines have been broke for a while too, it’s not like they just broke, where is the maintenance? Why should we have to pay money at a place that obviously does not respect our time or our business. I come here to everyday to just destress and hope that one of these days they will either get on their employees who just stand in the front desk all day and clean nothing or rerack nothing to actually do their job rather than just sit there and scan someone’s QR code to get into the gym. It’s not just me who is sick of this, many others I speak to into the gym feel the same and way and it does make one greatly consider finding a gym that does respect its patrons.

1 /5 Carl Matherly: I have been trying to get my Crunch Fitness account cancelled which is an EXCEEDINGLY DIFFICULT thing to do. I just moved over an hour away, and went into a crunch to cancel my account. Nope. You have to go to the LOCATION WHERE YOU SIGNED UP. They cannot transfer you. They will not help you. Don’t think you can just walk into your home store and cancel, either. Crunch would never make things that simple. In my case there were no managers at the location, and therefore, no one who could cancel my membership. Now I have to plan a whole new day to drive out from my now far away home, just to do this ridiculous fetch-quest where I ask them to cancel my membership in person, and hope there is actually a manager present to help. If you’re thinking about getting a gym membership at Crunch, and have any big life events planned, twink twice. They intentionally make it exceedingly difficult and a headache to cancel your membership. They will make you jump through hoops and they will waste your time in the hopes they inconvenience you so much that they can extract an extra monthly charge. Going forward, I’ll be the very best ambassador I can to drive business away from Crunch fitness.

1 /5 rod w: The front desk staff is rather incompetent. The bathrooms were pretty gross, I came in looking for a new gym and wound up leaving after 20 minutes. In the end I just went to join the planet fitness down the street because of how difficult the process to sign up is. I can’t imagine the nightmare it would be to cancel if I didn’t like it.

1 /5 jalen kaigler: PLEASE STOP commenting "this gym is very clean." I come to the Crunch when they open 5 days a week before work. After my workout, I like to take a shower. I have to bring my own cleaning supplies to clean the toilet I use as well the shower. Ive been coming for about 4 months. And the only thing the maintenance man cleans is the main lobby, and foyer. The shower is ALWAYS ALWAYS ALWAYS a soap scum, hair filled,mold of a dirty disgusting mess. I understand the maintenance man is a male. Hang a sign outside the womens locker room: "Male Cleaning Bathrooms" or SOMETHING!!! I will be posting pictures tomorrow from atleast 4 of the 5 showers. The mess without a single doubt will still be there...